CRM
Restaurant CRM
Customer records and order history captured through QR and counter interactions, so repeat guests and order patterns are visible in one place.
What's included
Core capabilities
- Customer records
- Order history, where captured
Configuration-dependent
- WhatsApp-related workflows, where implemented for your region
These depend on your plan and setup — confirm scope during a demo rather than assuming universal availability.
How CRM fits the connected order flow
Restaurant CRM doesn't operate as a standalone tool. It's one stage in the same order flow that runs through POS, kitchen, fulfillment, billing, and reporting — see the Restaurant Operating System overview for the full picture.
Who uses this
Relevant across restaurant types — see how it maps to a few specific operating models: